Frequently Asked Questions
how are the suits sized?
Red7 snow suits come in unisex sizes XXS-XL. If you have any questions around the size of the suits please feel free to contact us.
how do you go to the toilet?
Ladies, when nature is calling try our sure-fire toilet tip:
- Once removed, tuck each sleeve down a leg
- Hook the hood through the legs and tuck inside the suit
Gents, this is what the two-way zip is for!
I've pledged on Kickstarter, when will my suit arrive?
A timeline is available on our Kickstarter page. We endeavour to dispatch the suits in January 2017.
can my suit be personalised?
Suits may be personalised at an additional price, however this is currenlty only possible on large bulk orders. Please contact us to discuss.
is there a group discount for bulk orders?
We may be able to offer a group discount for bulk orders. If you wish to purchase 10+ suits please contact us.
what is your returns policy?
Please contact us using the form to request a return quoting your Order Number and reason for return.
Items may be returned within 14 days of the delivery date. Items must be returned in it's original packaging, in an unworn condition with any product labelling intact.
We currently offer free UK returns once your request has been assessed; we apologies that we are unable to offer this service for our customers outside of the UK due to our current courier service. This is something we are continually reviewing and hope to provide in the future.
Returned products are the responsibility of the customer until confirmation of receipt. We therefore recommend all returns to be sent via recorded mail.
Refunds will be processed once the product has been received and inspected by us.
Please note that suits pledged through Kickstarter are non-refundable, however exchanges are possible. Exchanges are dependent on availability and postage costs should be covered by the backer.
Unfortunately any customised items cannot be returned.