Please request a return using the contact us form, quoting your Order Number and reason for return. e.g. exchange for another size.
We ask that you notify us of a return within 14 days of receiving your order and return the item(s) to us within 30 days of the order date. Items must be returned in original packaging in an unworn condition, with any product labelling intact. Returned products are the responsibility of the customer until confirmation of receipt.
Refunds and exchanges will be processed once the product has been received and inspected by us.
Unfortunately customised items cannot be returned.
Please note that suits pledged through Kickstarter are non-refundable, however exchanges are possible. Exchanges are dependent on availability and postage costs should be covered by the backer.
International Import Duty and Taxes
As all orders are shipped directly from the UK, your order may be susceptible to customs fees. Customs fees will be charged as your package reaches your destination country.
You, as the customer, are liable for all import duties, customs, and local sales taxes; payment of these fees is necessary in order to release your order from customs.
If you choose to refuse the customs fee and the parcel is returned back to Red7, a shipping & handling fee will be deducted from your refund.